Draft for client and legal review. Items marked Pending need a business decision before this page goes live.
Policies

Terms of service

The ground rules for using Maple’s app, wash subscriptions and roadside services.

Last updated: Pending: publish date

The service

Maple Solutions provides vehicle wash subscriptions, roadside assistance and related on-demand services to residents of the housing societies we serve, booked and paid through the Maple app. By creating an account you agree to these terms.

Your account

  • You sign in with your mobile number and a one-time password. Keep access to your phone secure.
  • Give accurate details for yourself, your society and your vehicles.
  • A registration number can be linked to only one Maple account. If your vehicle is already registered by someone else, contact support.

Subscriptions

  • Subscriptions are per vehicle. Each plan includes a set number of services per week or month (for example, eco washes six times a week).
  • Your first subscription payment may cover more than one month in advance. The exact amount and coverage period are shown before you pay.
  • Renewals are charged one month at a time.
  • Unused services at the end of a period: Pending: client to decide whether they expire or carry over
  • Failed renewal payments, grace period and pausing a plan: Pending: client to decide

Daily wash

  • Washes happen during your society’s wash window (currently 5:00 to 9:00 AM at launch societies), on a first come, first served basis. We do not promise a specific time within the window.
  • We may skip a day for a society when service is not possible, such as holidays or access restrictions. Whether a skipped day is made up: Pending: client to decide

Roadside and on-demand services

  • Request a service in the app. We assign a staff member and you can follow the job until it is completed.
  • Roadside assistance covers up to a 50 km radius. Towing is ₹800 within 10 km, up to a maximum of ₹3,600. Charges for other distances: Pending: client to confirm
  • Some services are free for subscribers (air filling, puncture assistance, and jumpstart within the society). Parts, fuel and batteries are charged at cost in addition to the service fee.
  • Whether non-subscribers can buy one-off services: Pending: client to decide

Prices and payments

  • Prices shown in the app include GST. A GST invoice is available for every payment.
  • Payments are processed by Razorpay. A payment counts as confirmed only once Razorpay confirms it to us.
  • We may change prices for future periods. Changes never affect a period you have already paid for.
  • Cancellations and refunds: see our Refund & cancellation policy.

Vehicle access

Please keep your vehicle accessible at the parking spot on record during the wash window. If staff cannot reach the vehicle, that visit may be missed. Whether a missed visit counts against your plan: Pending: client to decide

Damage and liability

If our staff cause damage, our Service assurance & damage policy explains how it is reported, inspected and resolved, and which cases are excluded. Overall limit of liability: Pending: legal review

Conduct

We expect respectful behaviour towards our staff, and our staff are expected to treat you and your property with care. We may suspend accounts involved in abuse, fraud or misuse of the service.

Governing law

These terms are governed by the laws of India. Jurisdiction: Pending: legal review

Changes

We may update these terms. We will tell you in the app before material changes take effect.