Account

Delete your Maple account

You can ask us to close your account and remove your personal details at any time. Here is how, what we remove, and what the law makes us keep.

How to request deletion

Send us a request

In the Maple app, open Profile and tap Delete account. This sends a deletion request to our team. Can’t use the app? Email mapsol42@gmail.com from any address with your registered mobile number, or call +91 73385 96969.

We verify it is you

We confirm the request with the mobile number on your account, so nobody else can close it.

Your account is closed

We close the account and remove your personal details as described here. You are signed out on every device and can no longer sign in to it. Processing time: Pending: client to confirm

Have an active plan?

We close the account once none of your vehicles has an active plan. What happens to any unused paid period: Pending: client to decide (refund policy). See our Refund & cancellation policy.

What we remove

  • Your name, mobile number and email are removed or replaced, so the account no longer identifies you
  • Your society, flat and parking details
  • Your car registration numbers are replaced, so each number is freed and can be added to another account
  • App sign-in sessions and notification tokens

If you never booked or paid for anything, we delete the whole account.

What we must keep for a while

  • Payment and invoice records: 7 years, as tax law requires
  • Service photos: until 90 days after the job was completed
  • Support tickets and audit logs: up to 1 year

These are then deleted or anonymised automatically.

More detail in our Privacy policy.